Frequently Asked Questions (FAQ's)
In-stock items ship weekly to NSW, VIC, SA, WA & QLD—7–10 days to metro and 10–14 for regional locations. Pre-order items will ship as soon as they arrive at our warehouse. If there are any delays, we’ll be in touch directly via email or phone.
We’re proudly online-only, which allows us to offer better value and keep things simple. While we don’t have a physical showroom, we provide detailed images, videos where possible, and styled inspiration to help you visualise each piece in your space. Free swatches are also available for select items.
We work with skilled makers and use thoughtfully sourced materials built to last. Each piece is made with care—and backed by warranty for peace of mind. Our customer reviews speak for themselves.
We get it—scale matters. Every product page includes detailed dimensions and imagery to help you understand scale and proportion—so you can shop with confidence from home. Need more info? Just reach out—we’re here to help.
Quality checks happen at every step, but if something arrives damaged, we’ll make it right—quickly and personally. Our team is here to support you every step of the way.
We do our best to show each piece as true to life as possible, with detailed imagery captured in natural lighting. If you need more info, just reach out—we’re happy to help.
We offer flat-rate shipping to most metro locations, with clear timeframes listed on each product page—so you’ll know exactly what to expect. Our team keeps things simple and communicates every step of the way.
Most pieces arrive pre-assembled. For those that don’t, we include simple instructions—and offer professional assembly in select areas for an additional service—just ask our team to assist.
We keep our collections curated, not overwhelming—so every piece is considered and easy to pair. If you’re unsure, our team is always here to help you find the right fit for your space.
10. Can I choose any other options to what you have displayed on the site?
Not at this stage. We are committed to expanding our collection and offering you more options for colours and finishes, however at this stage only the options listed are available for purchase. We welcome your feedback relating to our product options and these can be emailed.
You can register to be on our mailing list where you will be the first to know about new collections, news and sales events.
11. What payment methods are accepted?
Visa, MasterCard and PayPal are our preferred payment methods. We also offer a direct money transfer and can take credit card payments over the phone. You can email us for any other payment option requirements.
12. What will appear on my credit card statement?
Acres of Diamonds Pty Ltd is our company name and we trade under Rustic Charm Interiors.
13. Is it safe to use my credit card on your website?
Yes. We use a secure payment platform as supported by Shopify. We do not store your credit card or bank details.
14. Why is 50% of my custom-order nonrefundable?
We value our craftsman’s time and skill and work hard to ensure that your custom-order is met within a reasonable time frame. Once you commit to a custom-order, we reserve space for your goods in the shipment which is non-negotiable with our suppliers and shipping agents. We are still required to pay for space in the container regardless if an item is cancelled.
15. What are your warranty terms and conditions?
We offer a 12 month manufactures warranty on all our products. You may request a full disclosure of our warranty terms and conditions prior to making your purchase; alternatively, you will be provided with warranty and care guide (via email) upon purchase.
16. Do I need to sign for my delivery?
Yes. It is important for someone to accept 'proof of delivery' with a signature to confirm that your purchase arrived in good condition. If no one is at home at the agreed time of delivery, your items will be sent back to the warehouse. A re-delivery fee will apply.
17. What delivery company do you use?
We work with several reliable, qualified and experienced furniture delivery providers. We use Pedemonts for all interstate furniture deliveries, and local delivery companies within these states for rural deliveries. We use local couriers and furniture removers for local deliveries.
Décor accessories and smaller boxed items are shipped with Toll Ipec, Star Track Express or Fasta Couriers.
18. Do you deliver Internationally?
At this stage, we do not offer international delivery. You can organise all international deliveries independently and we will work with the company of your choice, to secure your goods prior to collection. A wrapping fee may apply.
19. Can I change my address details after I have placed an order?
If you need to change your delivery address, please email us to see where your items are in the production schedule and we will provide some options. Additional delivery fee’s may apply.
20. How do I care for my goods?
We have developed a furniture care guide for products in our collection and your care guide will be emailed upon delivery of your order.
21. How do I return an Item?
We understand that sometimes, things don't go as planned, which is why we offer a 7-Day money back guarantee. See Return and Refund policy for more information.
22. What are some ways to stay in touch with Rustic Charm Interiors?
Sign up to our newsletter. Find us on Facebook, Pinterest. And of course email.
