Frequently Asked Questions (FAQ's)
I would like to view the collection – Do you have a physical retail store?
No. At this stage we are a 100% e-commerce based business. We work directly with manufactures to offer you the best products, and as such most items in our collection are ordered especially for you at the time of purchase.
We dispatch your order directly from our warehouse in Perth, Western Australia. Occasionally, we may have an item in stock and on display. You are welcomed to make an appointment to view items in stock by emailing us.
Can I choose any other options to what you have displayed on the site?
No. We are committed to expanding our collection and offering you more options for colours and finishes, however at this stage only the options listed are available for purchase. We welcome your feedback relating to our product options and these can be emailed.
You can register to be on our mailing list where you will be the first to know about new collections, news and sales events.
What payment methods are accepted?
Visa, MasterCard and PayPal are our preferred payment methods. We also offer a direct money transfer and can take credit card payments over the phone. You can email us for any other payment option requirements.
What will appear on my credit card statement?
Acres of Diamonds Pty Ltd is our company name and we trade under Rustic Charm Interiors.
Is it safe to use my credit card on your website?
Yes. We use a secure payment platform as supported by Shopify. We do not do not store your credit card or bank details.
What is the order and delivery process? How soon will I actually get my goods?
If an item is in stock, we aim to dispatch your purchase within 48 hours. You will be contacted via email to organise a suitable delivery time. For all our Eastern States customers, please allow up to 5-8 business days to receive your goods.
For items that have longer lead times, there is a 3 step process. We communicate with you via email every step of the way. You will receive a confirmation email once you place an order. A second email will be sent to you upon shipment from our manufactures and a final email to arrange a suitable time for delivery of your purchase. You may contact us at any time during the lead-time process for further information.
How accurate is the stock availability?
Our inventory levels are monitored in real-time (at the time of your purchase).
Why is 50% of my custom-order nonrefundable?
We value our craftsman’s time and skill and work hard to ensure that your custom-order is met within a reasonable time frame. Once you commit to a custom-order, we reserve space for your goods in the shipment which is non-negotiable with our suppliers and shipping agents. We are still required to pay for space in the container regardless if an item is cancelled.
What are your warranty terms and conditions?
We offer a 12 month manufactures warranty on all our products. You may request a full disclosure of our warranty terms and conditions prior to making your purchase; alternatively, you will be provided with warranty and care guide (via email) upon purchase.
Do I need to sign for my delivery?
Yes. It is important for someone to accept 'proof of delivery' with a signature to confirm that your purchase arrived in good condition. If no one is at home at the agreed time of delivery, your items will be sent back to the warehouse. A re-delivery fee will apply.
What delivery company do you use?
We work with several reliable, qualified and experienced furniture delivery providers. We use Pedemonts for all interstate furniture deliveries, and local delivery companies within these states for rural deliveries. We use local couriers and furniture removers for local deliveries.
Décor accessories and smaller boxed items are shipped with Toll Ipec, Star Track Express or Fasta Couriers.
Do you deliver Internationally?
At this stage, we do not offer international delivery. You can organise all international deliveries independently and we will work with the company of your choice, to secure your goods prior to collection. A wrapping fee may apply.
Can I change my address details after I have placed an order?
If you need to change your delivery address, please email us to see where your items are in the production schedule and we will provide some options. Additional delivery fee’s may apply.
How do I care for my goods?
We have developed a furniture care guide for products in our collection and your care guide will be emailed upon delivery of your order.
How much does delivery cost?
Delivery costs depend on the delivery address and accessibility into your home or commercial property. The delivery fee will be automatically calculated at the checkout. Please specify as much information about access to your home or commercial property for delivery and identify if stairs, narrow passages or lifts are required. An additional fee may apply.
Do I get a discount on delivery the more items I buy?
Unfortunately no , delivery costs are based on cubic meters.
How do I return an Item?
We understand that sometimes, things don't go as planned, which is why we offer a 7-Day money back guarantee. See Return and Refund policy for more information.
What are some ways to stay in touch with Rustic Charm Interiors?
Sign up to our newsletter. Find us on Facebook, Pinterest. And of course email.