We want you to love your purchase.

Every piece in our collection is carefully selected and inspected before leaving our warehouse. However, if something isn't quite right, we're here to help and will always work with you to find the best solution.

Change of Mind Returns

We offer a 7-day Change of Mind Return Policy on eligible in-stock items.

The 7-day period begins from the date your order is delivered.

To be eligible for a return:

• The item must be in as-new, unused and resalable condition.
• All original packaging must be retained.
• Proof of purchase is required.
• You must contact our team within 7 days of receiving your order.

Please note that a 15% restocking fee may apply.

Once your return has been received and inspected, we'll process your refund or store credit within 10 business days.

Return Costs

Unless an item is faulty or has been supplied incorrectly, customers are responsible for:

• Delivery charges.
• Return freight to our warehouse.
• Any futile delivery fees.
• Any additional repair costs where damage has occurred after delivery.

To ensure your furniture arrives safely, all approved returns must be transported using our nominated carrier.

Custom Orders

Custom-made and made-to-order products are manufactured specifically for you.

For this reason, custom orders cannot be cancelled, returned or refunded unless the item has a manufacturing fault or has been damaged in transit.

Sale & Clearance Items

All sale, clearance and final sale items are considered final and are not eligible for return, exchange or refund.

Cancelling an Order

Orders may be cancelled within 24 hours of purchase for a full refund.

After this period, production, purchasing or freight arrangements may already have commenced. Where an order is cancelled after 24 hours:

• Up to 50% of the order value may be retained to cover costs already incurred.
• Where applicable, a store credit may be offered.

If you need to cancel an order, please contact our team as soon as possible.

Damaged or Faulty Items

Every order is carefully inspected before dispatch. However, on the rare occasion an item is damaged during transit, we'll work quickly to resolve the issue.

Please inspect your order immediately upon delivery.

If damage is identified:

• Notify the delivery driver where possible.
• Take clear photographs of the product and packaging.
• Contact our team as soon as possible.

Once we've assessed the damage, we'll arrange the most appropriate solution, which may include repair, replacement or refund in accordance with Australian Consumer Law.

Frequently Asked Questions

It doesn't look right in my home.

Choosing furniture online can be difficult, and we understand that occasionally a piece may not feel quite right once it's in your space.

If your purchase is eligible under our Change of Mind Policy, we'll happily discuss a store credit or exchange for another in-stock item.

Additional delivery charges may apply.

What if it doesn't fit?

We recommend measuring both your space and all access points before placing your order.

If our delivery team cannot safely move your furniture into your home due to access restrictions, we'll gladly discuss an exchange or store credit where applicable. Additional delivery charges may apply.

Can I change my order?

Depending on the stage of your order, it may be possible to change to another in-stock product.

Please contact our team as soon as possible to discuss your options. Administration or change fees may apply.

Need Assistance?

If you have any questions about returns, exchanges or refunds, we'd love to help.

Contact our team or email hello@rusticcharminteriors.com.au.

For information regarding delivery, please visit our Shipping & Delivery page.