Returns and Refunds Policy
We offer an easy 7 day money back guarantee on items in stock. The 7 day period will commence from the date you receive your goods. Refunds are provided where an item is faulty or does not operate as intended.This policy does not apply to items purchased on sale and or custom-made orders.
To obtain a refund, we require proof of purchase (customer invoice) together with a short explanation. Email us your refund requirements.
A refund will only be processed once the item is returned to our warehouse and meets re-saleable condition. Please allow up to 10 days for this process.
Please note that the following exclusions apply:
- All delivery charges
- Cost of returning the goods to our warehouse
All returns must be collected and delivered by our nominated courier to our warehouse, in its original condition. We reserve the right to refuse a refund on any item deemed to be in poor condition.
Custom orders are made upon request to your specifications and are final. Custom orders cannot be cancelled, returned or refunded with the exception of a manufacturer defect or damages. Customers have 24 hours from order to cancel an item. After 24 hours, a 50% deposit will be retained by Rustic Charm Interiors and cannot be refunded.
Final Sale & Clearance Items
All Sales & Clearance items are considered final and cannot be returned, refunded or exchanged.
Cancellation of order
Orders can be cancelled with 24 hours of placing an order for a full refund. After this time, a 50% deposit will be retained by Rustic Charm Interiors and cannot be refunded. Orders are placed into production when you submit your order and are not refunded. We offer a credit note for cancellations.
It doesn’t look right in my space.
No problem, we understand. We want you to love your new purchase but understand that sometimes, things don’t go as planned. We will happily offer you a store-credit or exchange for another item. Exclusions apply.
It doesn't fit?
It’s best to measure your space and doorways prior to purchasing any furniture items. If our delivery service providers can’t get it into your space, we will offer you an alternate item or a store credit.
What happens if an item arrives broken or damaged?
We follow stringent quality control processes, but sometimes, accidents occur and goods can be damaged or break in transit. It is important for you to inspect your items upon delivery and sign for them in the presence of the delivery service representatives. If any damage has been identified, the delivery company will immediately remove the item from your home or office and contact us. Once our team have assessed the damage report, we will provide a replacement model for you.
Can I Change an Order?
It may be possible to change an order for another item in stock, depending on the order schedule. Please email us to discuss this option further.
A change of order fee may apply.